Stephen Nock is leading Customer Experience at Ada Health, a global health company created by doctors to improve human health by transforming knowledge into better outcomes. Their product is the world's most popular symptom assessment app, with 10 million users and 20 million completed assessments. Every three seconds, someone turns to Ada for personal health guidance.
In such an environment and with so many people dependant on the service, customer experience really matters.
This is also why Konstanty Sliwowski, founder of School of Hiring and a veteran recruiter and recruitment executive speaks with Stephen about what we can learn from customer experience professionals and how these learnings can be applied to hiring, interviewing and employer branding.
After all, candidates are your customers and the product they are buying is you, your vision, values and business.
Follow Konstanty Sliwowski on LinkedIn https://www.linkedin.com/in/sliwowskik/
For more insights check out www.schoolofhiring.com and www.caissarecruitment.com/blog